Effective Date: July 2, 2026

This Privacy Policy explains how FE-2 Production Services and FE-2 Business Services (collectively, "FE-2", "we", "our", or "us") collect, use, disclose, and protect your information when you visit our website, submit an inquiry, book a consultation, purchase a service, or otherwise interact with us. By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information you voluntarily provide, including your name, email address, phone number, company name, event details, project information, website URL, business information, scheduling preferences, and any files, screenshots, notes, or other information you choose to share with us.

When booking a Systems Breakdown or other consultation, we may also collect information relevant to understanding your business, operations, customer journey, software, and systems.

2. Information Collected Automatically

Our website may automatically collect limited technical information such as your IP address, browser type, device information, pages visited, referring website, and basic usage information through cookies and similar technologies.

3. How We Use Your Information

We use your information to:

• Respond to inquiries and requests.

• Prepare proposals and communicate about potential projects.

• Schedule consultations and deliver services.

• Process payments.

• Improve our website, services, and customer experience.

• Send service-related communications.

• Comply with legal obligations.

If you submit a contact form or request information, you consent to FE-2 contacting you regarding your inquiry.

4. Payments

Payments are securely processed through third-party providers such as Stripe. FE-2 does not store complete payment card information.

5. Third-Party Services

To operate our business, we may use trusted third-party platforms including GoHighLevel, Stripe, Zoom, Meta technologies (including the Meta Pixel), Google Workspace (including Gmail), and similar business software. These providers may process information on our behalf in accordance with their own privacy policies.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve website functionality, understand website usage, and support advertising and remarketing efforts. Meta Pixel may be used to help measure advertising performance and improve future marketing. You can adjust cookie preferences through your browser settings, although doing so may affect certain website functionality.

7. Email Communications

If you contact FE-2 or provide your email address, we may communicate with you regarding your inquiry, project, purchased services, scheduling, or important updates. Where permitted by law, we may occasionally send information about relevant services. You may opt out of non-essential marketing communications at any time.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect the information we collect. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, or maintain appropriate business records.

10. Sharing Your Information

FE-2 does not sell your personal information. We may share information only with trusted service providers who assist us in operating our business, processing payments, scheduling appointments, hosting systems, or complying with legal obligations.

11. Your Rights

Depending on your location and applicable law, you may have the right to request access to the personal information we hold about you, request corrections, request deletion of your information, or withdraw consent where applicable. To make such a request, please contact us using the email below.

12. Children's Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

FE-2 may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

14. Contact

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

[email protected]